For plumbing shops
Example job
That $2,000 water-heater job went to voicemail. The next plumber on Google picked up.
You were under a sink with both hands busy. Next time, Cladric answers, asks what a good dispatcher would ask, and books the job before they call anyone else.
Card required. Cancel before day 14 and you pay nothing. Keep your number. Bookings arrive by email and in the Cladric app, for your own calendar or job software.
The calls you get, handled like you'd handle them
Cladric asks the few questions it needs to book the job, and leaves the diagnosing to your tech.
Leaks and burst pipes
- Where is it, and is water running that they can't shut off?
- If it's running: do they know where the main shutoff is? (Usually where the line comes into the house, or near the water heater.)
- Then the address and the best number, and the call goes to you as urgent.
Clogs and drains
- Which drain, and is it just one?
- One slow sink, tub or toilet is a routine booking, even with water standing in it.
- Several drains backing up at once: it tells them the tech will check the drain line. It's set up not to call it a sewer problem itself.
Water heaters
- Leaking or broken: a diagnostic visit first, with your fee if you've set one.
- Wants a new one: the replacement estimate you offer.
- Tank or tankless, age and brand are your tech's questions, not the caller's homework.
Everything else
- Fixtures, disposals, toilets, water lines: what's wrong, where, and when works.
- The address, the best number, and anything the tech should know, like a gate code or pets.
- Booked into your open windows, or details taken for a callback if nothing fits.
When it's urgent, and when it's not
Cladric flags the call to you, and it's set up to tell the caller your team was alerted and someone will call back, not that someone is on the way. Your team still makes the call back; Cladric doesn't send anyone or promise a response time.
Flagged to you right away
- Water flowing that they can't shut off
- Sewage backing up into the home
- No water at all in the home
Not flagged: no hot water, a running toilet, a dripping faucet or one clogged drain. Those get booked, so you're not woken up for them.
Gas near the water heater
Gas smell: not booked. Cladric is set up to tell the caller to leave without flipping any switches and call 911 or the gas company from outside, then ends the call so they can go.
What it's set up not to do
- Diagnose over the phone
- Quote a repair price you haven't set
- Promise what a warranty or insurance covers
- Call it a sewer problem
Hear it before you trust it
Call our demo line and talk to the AI receptionist for Kestrel Bay Plumbing & Air, a demo plumbing and HVAC shop. Try: "My water heater is leaking."
Call (786) 984-9390Calls to the demo line are recorded so we can improve it.
Plumbing questions
Will it tell callers my prices?
It's set up to mention just the fees you choose to share, like a diagnostic fee and whether it goes toward the repair, and not to quote a repair price.
What happens with a burst pipe at 2 AM?
Cladric asks whether they can find the main shutoff, marks the call urgent and emails you right away. The caller hears your team was alerted and someone will call back. It's set up not to say someone's on the way. Your team still makes the call back.
I'm a one-truck shop. Will it overbook me?
Not with the windows you set. You choose your arrival windows and how many jobs fit in each, and it's set up to offer what's still open, or takes a callback when nothing fits. It doesn't see your calendar, so block time in the app when you're booked some other way.
What does it cost?
$350/mo with 300 customer calls included, after a 14-day free trial. No setup fee, and monthly plans cancel anytime. Prices don't include sales tax, which is added where it applies. See pricing.
Your hands are full. Cladric's AI receptionist takes the call.
Card required. Cancel before day 14 and you pay nothing.