Forwarding your calls
Cladric answers the calls you don't. You set that up once with your carrier, from the phone with your business number. "Your Cladric number" below is the number you got at sign-up; it's also under Settings in the app.
| Carrier | Turn it on |
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| Verizon | Dial *71 then your 10-digit Cladric number, and press Call. The confirmation tone can sound like a busy signal. |
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| T-Mobile | No answer: **61*1 + number + #
Busy: **67*1 + number + #
Phone off or no signal: **62*1 + number + # |
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| AT&T | Android: Phone › menu › Settings › Supplementary services or Calling accounts › Call forwarding; set When busy, When unanswered and When unreachable to your Cladric number.
iPhone: dial **61*1 + number + #, **67*1 + number + # and **62*1 + number + #. These are standard network codes AT&T doesn't publish, so your test call confirms them.
Neither works? Call 611 and ask for conditional call forwarding. |
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| Office line or VoIP | In your phone system's settings, set "forward when unanswered" (and "when busy") to your Cladric number. |
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iPhone on AT&T: don't use Settings › Phone › Call Forwarding. It sends every call to Cladric, even the ones you'd answer.
Turning forwarding off
Both receptionist modes still answer your calls. To stop Cladric answering at all, turn off call forwarding on your phone:
- Verizon: Dial
*73 from the phone with your business number.
- T-Mobile: Dial
##61#, ##67# and ##62#, or ##004# to reset all forwarding.
- AT&T: Android: Phone › menu › Settings › Supplementary services or Calling accounts › Call forwarding, and turn each one off. iPhone: dial
##61#, ##67# and ##62#, or ##004#.
- Office line or VoIP: Turn off “forward when unanswered” (and “when busy”) in your phone system’s settings.
Unanswered calls then go to your phone’s own voicemail again. Turn forwarding back on to bring Cladric back.
If calls still go to voicemail
- Dial the code again from the phone with your business number. Forwarding can't be changed online.
- On T-Mobile you can give yourself more time before it forwards:
**61*1 + number + ** + seconds (5 to 30) + #.
- Some iPhones with Live Voicemail turned on don't forward unanswered calls. Turning Live Voicemail off can fix it.
- Still stuck? Email us your carrier and phone model.
Codes from Verizon's call forwarding help and T-Mobile's short codes. Forwarded calls may use plan minutes if your plan isn't unlimited.
What Cladric says to callers
- It answers in your name, and says it's an AI. Every call opens with: "Thanks for calling Bayside Plumbing. I'm the AI receptionist, and this call may be recorded. How can I help?" Both notices, that it's an AI and that the call may be recorded, are built in and can't be turned off. A Spanish-speaking caller hears both in Spanish.
- It asks what you'd ask. What's wrong, where, how urgent, and the best number. Each trade has its own short list, and it's set up to ask only what it needs to book.
- It's set up to offer your open times and confirm the booking out loud. Bookings arrive by email and in the Cladric app, for your own calendar or job software.
- It never claims to be a person. Asked "am I talking to a real person?", it says it's the AI receptionist for your business and offers a callback from your team.
- It's set up to mention only prices you've set, like a visit fee, and not to diagnose or quote a repair.
- When it can't book, because nothing's open or the job is one you've set to "I'll call back", it takes the details and says someone will get back to them. In Settings you can promise a callback within a set number of business hours instead.
- Off services: if a caller asks for something you've turned off, it says you don't do that.
- Out of your area: it tells them politely, and you still get the summary.
See and change what it says in Settings › How Cladric sounds. Every setting shows a "What callers hear" preview before you save.
Spanish: it answers in English or Spanish, whichever your caller speaks. Your summary comes in English.
Emergencies and safety
On a real emergency, Cladric marks the call urgent and emails you right away. It's set up to tell the caller that your team was alerted and someone will call back, not that someone is on the way. Your team still makes the call back; Cladric doesn't send anyone or promise a response time.
| Trade | Flagged to you as urgent |
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| Plumbing | Water flowing that won't shut off, sewage backing up, no water at all |
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| HVAC | No AC in the hot months, no heat in the cold months, 95° or more or 55° or less inside |
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| Electrical | Sparks, a hot panel, water near electrical |
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| Lawn care | Irrigation flooding that won't turn off, a pump box sparking or in water |
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| Roofing | Water coming in through the roof in a storm, a tree through the roof |
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| Handyman | Plumbing, electrical or roof emergencies get the safety step and the right trade's emergency line. They're flagged to you only if you also list that trade. |
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| Appliance repair | A fridge or freezer that isn't cooling is marked priority (not an emergency); a leak gets "turn off its water valve if it's safe to reach" |
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| Garage door | A car trapped inside that's needed, a door stuck open overnight |
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| Property managers | A leak that won't stop, no heat or AC, sparking |
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The calls it doesn't book
- Gas smell: it tells the caller to leave without flipping any switches and call 911 or the gas company from outside, then ends the call so they can go.
- Carbon monoxide alarm: everyone out, pets too, doors open, then 911 from outside.
- Smoke, flames or a burning smell: everyone out now, then 911 from outside.
- Power line down: stay at least 30 feet away, touch nothing it's touching, call 911 and the power company.
These safety rules are set by Cladric for each trade and can't be turned off. You can add your own urgent situations in Settings › Urgent calls & safety.
How you're alerted
- An email the moment the call is flagged, to everyone you list for urgent alerts.
- Tap "I've got it" in the email or the app to mark the alert acknowledged, so your team knows someone has it. Acknowledged isn't done: the call or repair stays open until you close it.
- If nobody does within 10 minutes, your backup contact gets the alert too.
- Send yourself a test alert from Settings anytime.
- Text alerts are planned and turn on only after carrier approval.
Changing your hours
Open the app, then Settings › Booking rules. Changes take effect as soon as you save; nothing changes while you're still editing.
- Arrival windows: the times Cladric can offer, for each day of the week.
- How many jobs fit: set your crews (1 if it's just you). Cladric is set up to offer only windows that can still fit the job.
- Earliest and latest booking: a same-day cutoff and how far ahead callers can book.
- Days off: block a day or a few hours. If jobs are already booked then, the app lists them for you to sort out; nothing moves on its own.
Taking a break
Settings › Receptionist has two modes:
- Answer & book (the default): Cladric answers and books into your open times.
- Answer & take messages: Cladric answers and takes messages only (no booking). Every call becomes a follow-up for you. Emergencies still alert you.
Switch to Answer & take messages while you're away. To stop Cladric answering at all, turn off call forwarding on your phone.
Answer & take messages doesn't pause billing: your plan renews as usual.
Property managers: showing hours are in Settings › Showing rules, per host, and each listing can use your company hours or its own.
Booking rules in the app (trades)Showing rules in the app (PM)
Showings and listings (property managers)
Cladric is set up to offer showings only for listings you've added, and to answer from those listings and your written criteria. With no listing yet, it takes a message and you call them back.
- Listings: the basics, pets, the details callers ask about, the asking rent and published terms, and a "Cladric offers showings" switch for each.
- Showing hours: Settings › Showing rules. Set hosts (you, by default), a travel buffer between addresses, and company hours or custom hours per listing.
- After a showing: mark it Showed or No-show. A showing with no outcome stays at the top as "Outcome needed".
- Pending or leased: Cladric tells callers it isn't available and offers the waitlist. Booked tours aren't cancelled automatically; the app lists them for you.
Cladric doesn't connect to your property-management software. You add listings in Cladric.
Listings in the app
Residents and repairs (property managers)
Your resident list
Upload a CSV with property, unit, name, phone and email. No rent, balance or lease columns are needed. Re-uploading updates the list instead of duplicating it. A caller who gives a unit that isn't on the list shows up as "needs confirming".
Repair calls
- For a resident, Cladric takes the unit, the problem, whether it's OK to enter, and pets.
- A leak that won't stop, no heat or AC, or sparking is flagged to you by email right away. Everything else waits in Open repairs.
- Every repair moves New → Acknowledged → With maintenance → Resolved. You acknowledge it, assign it to someone, and resolve it with an outcome. It isn't a work-order system.
- Cladric is set up not to confirm who lives in a unit, and to turn questions about rent, balances and lease terms into a callback.
Residents and open repairs in the app
Billing and limits
Your trial
14 days free with a card on file. We email you before your first charge with the amount and the date. Cancel before day 14 and you pay nothing.
Prices don't include sales tax, which is added where it applies. Your invoices show it.
If your carrier needs our help and forwarding takes more than a day, we move your first charge back so you still get 14 days of answered calls.
Trades: calls
- 300 customer calls a month are included. Spam, robocalls, wrong numbers, your test calls and calls under about 20 seconds don't count.
- We email you and show a banner in the app at 240 calls and again at 300, with the date your count resets.
- Calls during your free trial never count toward extra-call charges.
- Calls are never stopped. Each extra call is $0.50.
Yearly plans
Paid up front on day 14 for 2 months free. Extra calls are billed after each month as a separate usage charge, at the same $0.50 a call.
Property managers: doors
- Every home you manage counts once, whether it's on your resident list, listed, or both. We count daily, and your bill uses the month's highest count.
- $350 a month covers up to 100 doors. Each door over adds $1.50 a month, up to 400 doors. For more, we email you a price. See the example.
Property managers: calls
- 150 calls a month are included, plus 1 for every 2 doors over 100, counted the same way as trades calls.
- Calls are never blocked. Each call over is $0.50, with no cap.
Where to see it
Settings › Billing shows your plan, your next charge, and calls used this month. Manage billing opens our payment provider's page, where you can change your card, see invoices, or cancel. To switch between monthly and yearly, use Billing in the app: it shows what changes before you confirm. Monthly to yearly applies right away, and the difference is prorated on your next invoice. Yearly to monthly applies at the end of the year you've paid for. Full details are on the pricing page.
Cancelling
- In the app, open Settings › Billing › Manage billing, then Cancel plan. Or reply to any Cladric email before your next charge and we'll cancel it for you, and refund the charge if it goes through first.
- During your trial, you pay nothing. On a monthly plan, Cladric keeps answering until the end of the month you've paid for. Cancel a yearly plan before its third month and you get back the yearly price minus the monthly price for each month, or part of a month, you've used. After that there's no refund, and the plan runs to the end of the year.
- Turn off forwarding so missed calls go back to your voicemail.
Rather take a break? Switch the receptionist to Answer & take messages instead (it takes messages, with no booking), under Changing your hours. Billing carries on as usual.
