For HVAC shops
Their AC quit at 3 PM in July. You were in an attic. They called the next shop.
Peak season, every phone in town is ringing. Keep working while Cladric answers the calls you can't and books the next service visit into your open windows, before they keep dialing.
Card required. Cancel before day 14 and you pay nothing. Keep your number. Bookings arrive by email and in the Cladric app, for your own calendar or job software.
The calls you get, handled like you'd handle them
A few good questions, the right kind of visit, and a booking in your windows.
No cooling or no heat
- In the hot months, no AC is flagged to you right away, and so is no heat in the cold months. Every caller hears the same line: if anyone feels sick from the heat, call 911.
- Out of season, if you want it: one quick thermostat check before booking. It's set up not to ask them to open the unit or touch the breaker panel.
- Then the address, the best number, and your next open window.
Tune-ups
- Offers your tune-up visit, and mentions it's best before summer.
- Booked into your windows like any other job.
A new system
- Books the replacement estimate you offer.
- Never gives a price for a new system on the phone.
System details
- If the caller mentions the system type or its age, it goes in your booking notes.
- It doesn't quiz them for it. That's your tech's job.
When it's urgent, and when it's not
Cladric flags the call to you, and it's set up to tell the caller your team was alerted and someone will call back, not that someone is on the way. Your team still makes the call back; Cladric doesn't send anyone or promise a response time.
Flagged to you right away
- No AC in your hot months
- No heat in your cold months
- 95° or more, or 55° or less, inside, any time of year
You choose when an outage counts as urgent, in the app's Urgent calls & safety: during your hot or cold months, only at 95° or hotter (55° or colder) inside, or always.
Not flagged: water dripping from the indoor unit or ice on the lines. Cladric suggests switching the system off at the thermostat until the visit, and books it.
Gas smell or a CO alarm
Gas smell: not booked. Cladric is set up to tell the caller to leave without flipping any switches and call 911 or the gas company from outside, then ends the call so they can go.
Carbon monoxide alarm: everyone out now, pets too, doors left open, then 911 from outside. It ends the call so they can go.
What it's set up not to do
- Diagnose over the phone
- Quote a price for a new system
- Ask the caller to open the unit or touch the breaker panel
- Promise what a warranty covers
Hear it before you trust it
Call our demo line and talk to the AI receptionist for Kestrel Bay Plumbing & Air, a demo plumbing and HVAC shop. Try: "My AC is blowing warm air." Or try a gas smell to hear the safety step.
Call (786) 984-9390Calls to the demo line are recorded so we can improve it.
HVAC questions
What about no AC in a heat wave?
During your hot months, a caller with no AC is marked urgent and emailed to you right away, and so is 95° or more inside at any time of year. You choose when an outage counts as urgent in the app: during hot months, only at 95° or hotter inside, or always. Every no-AC caller hears the same line: if anyone feels sick from the heat, call 911. It's set up not to ask who's at home, so every caller gets the same answers. Your team still makes the call back.
Can it sell my maintenance plan?
It offers the tune-up visits you set up and books them. Signing people up for a maintenance plan and reminder calls aren't part of Cladric today.
Will it tell callers my diagnostic fee?
Yes, if you set one, and whether it goes toward the repair. It's set up not to quote a repair or replacement price.
What does it cost?
$350/mo with 300 customer calls included, after a 14-day free trial. No setup fee, and monthly plans cancel anytime. Prices don't include sales tax, which is added where it applies. See pricing.
Peak season's coming. Cladric answers the calls you miss.
Card required. Cancel before day 14 and you pay nothing.